1.5 The terms ‘personal data or information’ or ‘sensitive personal data or information’ shall have the meanings ascribed to them in the Data Protection Rules.
3. COLLECTION OF PERSONAL INFORMATION
3.1 When you use our Platform, we collect and store your personal information which is provided by you from time to time.
3.2 For Registered Users, this includes, but is not limited to the following information and documentation:
(b) mobile number;
(c) Your address;
(d) Email address;
(e) any other personal information sought by us from time.
[Note: For the purposes of the Data Protection Rules, ‘personal information’ means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with the company collecting the information, is capable of identifying such person. This includes name, email address, mobile number, etc.]
3.3 For Registered Vendors, this includes the following information and documentation:
(b) mobile number;
(c) Phone number;
(d) home address;
(e) Company name and address;
(f) ID proof
(g) Trade license copy
(h) Bank Details (Account number – IFSC Code – Bank and Branch)
(i) GST registration
(j) any other personal information sought by us from time.
3.4 We only collect that information which is necessary for us in order to provide you with our services.
3.5 In addition to such information, we may automatically track certain information about you based upon your usage of our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis.
3.6 Should you send us any personal correspondence, such as emails, letters, or notices or if other users or third parties send us correspondence about your activities on the Platform, we may collect and store such information.
4. USE OF PERSONAL INFORMATION
4.1 We collect your personal information so that we are able to provide you with the products and services that you request. In addition, we may also use your personal information to, inter alia:
(a) Monitor complaints and troubleshoot issues raised our users;
(b) Resolve disputes relating to orders and deliveries;
(c) Measure our users’ interest in the products and services we provide; and
(d) Inform you about our offers, as well as new products and services.
4.2 With an aim to continuously improve our products and service levels, we collect and analyze profile data, ordering data, geo-location as well as demographic data about our users' activity on our Platform.
4.3 We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
5. DISCLOSURE AND TRANSFER OF PERSONAL INFORMATION
5.1 You agree that we may disclose and share your personal information with our corporate affiliates and service providers in order to ensure the security of our information.
6. ACCESS TO PERSONAL INFORMATION
6.1 You shall, at all times, have the right, upon request, to access and review the personal information held by us. Upon discovering that the personal information provided by you is inaccurate or deficient in any manner, you shall have the right to request suitable changes or amendments to such data, which may be provided by us as feasible.
6.2 Notwithstanding anything to the contrary contained herein, we shall be entitled to refuse access to such personal data or information in certain cases; including, for instance, where providing access such information may infringe the privacy of another individual.
7. RETENTION OF PERSONAL INFORMATION
Your personal information collected by us shall not be retained for longer than is required for the purpose for which the information may lawfully be used or is otherwise required under any other law for the time being in force.
8. ADVERTISEMENTS AND LINKS TO OTHER WEBSITES
8.1 We may use third party advertising companies to place ads on the Platform. These companies will gain access to information to your visits to this Platform as well as other Platforms and websites through cookies or other such tracking devices. Such companies may use such information (which shall not include any personally identifiable information), to provide other advertisements relating to products and services that may be of interest to you.
9.2 You agree and acknowledge that Torry Harris Business Solutions Private Limited is not responsible for the reasonable security practices and procedures, as well as the privacy policies that such advertisers may or may not have in place to deal with your personal information, or sensitive personal data or information, as the case may be. You hereby acknowledge that Torry Harris Business Solutions Private Limited is not, in any manner liable for any breach of privacy, or any damage caused to you, on account of such advertisers’ or third parties’ actions.
9. SECURITY MEASURES
We have put in place security measures which, in our opinion, adequate to safeguard our users’ information against loss, misuse, and unauthorized access, once the information is in our possession.
10. LIMITATION OF LIABILITY
11. GRIEVANCE OFFICER
(a) requests for access to your personal information;
(b) any grievances in relation to your personal information;
(c) any security breach in relation to your personal information.
Our Grievance Officer is Ms.Shalini P Her contact details are as follows:
Address: Torry Harris Business Solutions Pvt Ltd, #71, Sona Towers, Millers Road, Bengaluru, Karnataka 560052, India
Phone number: 1800 2744 334